ACHELE (The Association of Chilean Language Schools Teaching Spanish as a Foreign Language)

ACHELE members assure the following points:

- follow the Chilean legislation for organisations;

- have a dedicated member of staff responsible for ensuring the quality of the establishment as a whole;

- have structured group (not exceeding 10 students per class) and individual courses, with the option of at least 3 different language levels. These must be taught by native and qualified teachers and available all year round;

- continually offer extra curricular activities for all students, that will not only increase their understanding of the language but of Chile as a whole.

Any grievances regarding one of the members of ACHELE, will be dealt with through a mediation representative from ACHELE. This representative will step in on the students behalf and resolve the matter in accordance to their guidelines with both parties acception the outcome as stated by said representative. Students wanting to request assistance from a mediator at ACHELE can email defensor@achele.org.

ACHELE guarantees that all stranded students of Spanish group courses in case of bankruptcy of one of their member Schools may finish the course without any additional payment in one of the other member schools which will be asigned by the association to the student. ACHELE will not asume costs for lodgings, individual classes or any other expenses which might be involved.

2010

6

Chile

Association